martech

Voice of Customer (VoC) tools help build long-term relationships with customers and improve the customer experience.

AI agents are innovative software that can perform tasks without human intervention.

ChatGPT search has led to changes in user behaviour. Research shows that the tool has influenced the buying process in the B2B sector.

Amazon, Microsoft, Google and Meta will invest a combined US$320 billion. The higher rates indicate serious competition from Chinese developers.